Shipping policy

Updated 3/17/2026

🚚 Delivery Policy – CASTOURA

At CASTOURA, we are committed to delivering your orders safely and efficiently. Please review our delivery policy below:

📦 Processing Time

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not processed or shipped on weekends or public holidays.

🚛 Shipping Time

  • Delivery typically takes 10–15 business days from the date of dispatch.

  • Delivery times may vary depending on your location, customs processing (if applicable), and unforeseen delays.

🌍 Shipping Coverage

  • We currently ship to [insert countries/regions you serve].

  • Shipping availability may vary by location.

💲 Shipping Costs

  • Shipping fees are calculated at checkout based on your location.

  • Occasionally, we may offer free shipping promotions.

🔍 Order Tracking

  • Once your order is shipped, you will receive a tracking number via email.

  • You can track your order using the provided link.

⚠️ Delays

  • While we aim to deliver within the estimated timeframe, delays may occur due to:

    • High order volumes

    • Customs clearance

    • Carrier issues

  • CASTOURA is not responsible for delays caused by external factors.

📬 Incorrect Address

  • Please ensure your shipping address is accurate.

  • CASTOURA is not responsible for orders shipped to incorrect or incomplete addresses provided by customers.

📦 Lost or Damaged Packages

  • If your order arrives damaged or is lost in transit, please contact us at [your support email] within 7 days of delivery.

  • We will work with the carrier to resolve the issue.